Cancellation & Refund

Cancellation can only be done before the product is dispatched on the following terms and conditions :

  • Sunglass/Frame/Contact Lenses – Cancellation can be done before the product is shipped or within 12 hrs of booking the order (whichever is earlier).
  • Once the product is shipped the company will not accept any cancellation.
  • Complete Spectacles (Frame + Lens) - Cancellation can be done within 4hrs or before the lens are processed since these are customized lenses.
  • The company reserves the right to cancel an order. The reason for cancellation could be due to :
    • In case the order request is not acceptable to the company.
    • Non-availability of the product.
    • Inaccurate product information or pricing discrepancies.
    • Due to reasons of any fraud.
    • Wrong usage of payment made by customer or incomplete information received from the customer.

Upon such cancellation made by the customer with intimation being given to the company within the prescribed time period mentioned above, then in that case the company shall refund 100% of the money and not otherwise.

  • Sunglass/Frame – Product has to be returned within 7 days after receiving the parcel but not more than 14 days from the date of dispatch by the company. Once the product is returned to us, we will inspect the product before making the refund.
  • Refund can be made only if the product is in unworn & brand new condition, original seal box, instruction paper, warranty & other accessories if any. The product should not have been used or should not have any dirt or scratches or wear and tear or any kind of bent or twisted. The price tag and any other identification tag, the invoice and the original packing must be intact and in toto.
  • In case the customer receives an incorrect product the customer is requested to contact the customer care as early as possible but not later than 3 days of receipt.
  • Pricing shown on the product may vary as displayed on the website due to any technical or typographical error or information received from the supplier's prices. In such cases the company shall make 100% refunds.
  • The customer shall not accept the parcel if the seal is broken.

The following table shown herein will enable the customers to know the criteria relating to cancellation and refund :

FOR CONTACT LENS

ConditionRefund
  
If seal of the contact lens box is unopened
or the box is not damaged
90% Refund
(10% Deduction as handling/processing Charges)
  
If seal is brokenOpen Box cannot be Refunded under any circumstances, even if lens inside them are unused

FOR FRAMES

Criteria*Unused, unworn, no damage & no reason*Hinge, joint & knob damage*Frame Discolouration*Missing logo/ trademark/ crystal*Frame fitment Issue*Screw damage*Own new frame damage*Own old frame damage*Scratches on frame
Types of refund/ replacementGeneral RefundManufacturing DefectManufacturing DefectManufacturing DefectSelection DefectManufacturing DefectHimalaya discretionHimalaya discretionCustomer error
 
Unbranded7 days3 months3 months3 months1 Month3 monthsNo replacement/ refundNo replacement/ refundNo replacement/ refund
Home Brand7 days6 months6 months6 months1 Month6 months
International Brand7 days12 months12 months12 months1 Month12 months
Indian Brand7 days6 months6 months6 months1 Month6 months
Under OfferWarranty as mentioned above, however replacement value will not exceed the offer value
CS offerN/A3 months3 months3 months1 Month3 months
Action conditionPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HONot purchased from HO & Lens fitmentNot purchased from HO & Lens fitmentPurchase from HO
Initial ActionCredit NoteRepairRepairRepairRepairRepairAs directedAs directedRepair/ No replacement
Final ActionCredit NoteReplacement/ Credit noteReplacement/ Credit noteReplacement/ Part replacement/ Credit noteReplacement/ Credit noteReplacement/ Credit noteAs directedAs directedNo replacement

 

FOR FRAME LENS

*Unused, unworn, no damage & no reason*Lens Damage/ scratch*Coating Discolouration*Colur tint Variation*Lens fitment issue*Lens thickness*Non adaptation (Himalaya Prescription)*Non adaptation (Non-Himalaya prescription)
General RefundCustomer errorManufacturing DefectManufacturing DefectManufacturing DefectCustomer DissatisfiedCustomer DissatisfiedCustomer Dissatisfied
 
7 daysNo replacement/ refund6 months6 months1 month1 month1 monthN/A
7 days6 months6 months1 month1 month1 month
7 days6 months6 months1 month1 month1 month
7 days6 months6 months1 month1 month1 month
N/AWarranty as mentioned above, however replacement value will not exceed the offer value
N/A3 months3 months1 month1 month1 monthN/A
Frame + Lens both purchased from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HO
50% lens value to be borne by customerNew lens against charges applicableRepairRepairRepairReplacementReplacementNew lens against charges applicable
50% lens value to be borne by customerNew lens against charges applicableReplacementReplacementReplacementReplacementReplacementNew lens against charges applicable

 

FOR SUNGLASS

Criteria*Unused, unworn, no damage & no reason*Hinge, joint & knob damage*Sunglass Discoloration*Missing logo/ trademark/ crystal*Sunglass fitment Issue*Screw damage*Own new sunglass damage*Own old sunglass damage*Scratches on sunglass
Types of refund/ replacementGeneral RefundManufacturing DefectManufacturing DefectManufacturing DefectSelection DefectManufacturing DefectHimalaya discretionHimalaya discretionCustomer error
 
Unbranded7 days3 months3 months3 months1 Month3 monthsNo replacement/ refundNo replacement/ refundNo replacement/ refund
Home Brand7 days6 months6 months6 months1 Month6 months
International Brand7 days12 months12 months12 months1 Month12 months
Indian Brand7 days6 months6 months6 months1 Month6 months
Under OfferWarranty as mentioned above, however replacement value will not exceed the offer value
CS offerN/A3 months3 months3 months1 Month3 months
Action conditionPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HONot purchased from HO & Lens fitmentNot purchased from HO & Lens fitmentPurchase from HO
Initial ActionCredit NoteRepairRepairRepairRepairRepairAs directedAs directedRepair/ No replacement
Final ActionCredit NoteReplacement/ Credit noteReplacement/ Credit noteReplacement/ Part replacement/ Credit noteReplacement/ Credit noteReplacement/ Credit noteAs directedAs directedNo replacement

FOR SUNGLASS LENS

*Unused, unworn, no damage & no reason*Lens Damage/ scratch*Coating Discolouration*Colur tint Variation*Lens fitment issue*Lens thickness*Non adaptation (Himalaya Prescription)*Non adaptation (Non-Himalaya prescription)
General RefundCustomer errorManufacturing DefectManufacturing DefectManufacturing DefectCustomer DissatisfiedCustomer DissatisfiedCustomer Dissatisfied
 
7 daysNo replacement/ refund6 months6 months1 month1 month1 monthN/A
7 days6 months6 months1 month1 month1 month
7 days6 months6 months1 month1 month1 month
7 days6 months6 months1 month1 month1 month
N/AWarranty as mentioned above, however replacement value will not exceed the offer value
N/A3 months3 months1 month1 month1 monthN/A
Frame + Lens both purchased from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HOPurchase from HO
50% lens value to be borne by customerNew lens against charges applicableRepairRepairRepairReplacementReplacementNew lens against charges applicable
50% lens value to be borne by customerNew lens against charges applicableReplacementReplacementReplacementReplacementReplacementNew lens against charges applicable

 

* Any issues not mentioned above will be at the sole discretion of himalaya management.

N.B. All refunds are subject to refund of the entire invoice products and not in parts.

Refund Mode will be same as payment mode.

Duration - Refund shall be processed within 7- 10 working days.

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