Certificate of Authenticity

 

TERMS AND CONDITIONS

‘Himalaya Optical’ has been your optician since decades offering its products and services of top-notch standards.  The ‘Certificate of Authenticity’ only echoes our commitment towards this esteemed relationship with you.


Certificate of Authenticity:

The ‘Certificate of Authenticity’ certifies the genuinity of our products dispensed or sold with it. This certificate holds ‘Himalaya Optical’ under complete obligation to replace its product on account of any discrepancy to the aforementioned promise.

This certificate protects your investment in Himalaya’s products from a manufacturing deficiency only. Himalaya Optical through this initiative wishes to guarantee your absolute peace of mind.

Manufacturing Deficiency?

Frames & Sunglasses: This includes immunity extended in furtherance to the manufacturer's warranty against deficiencies in hinges and welding points only lasting for a period of 6 months from the date specified in the ‘Certificate of Authenticity’.

Lenses: 

  • This includes a guarantee against the non-conformity of the lenses to the prescription tendered by you, if the same is reported and evidenced within 1 (one) month from the date of delivery as mentioned on this certificate.  This guarantee shall extend only towards the conformity of the lenses made in accordance with the prescription relied upon by you and not the prescription per-se.
  • This also includes a warranty against the peeling of any kind of coating on the lenses to the prescription tendered by you, if the same is reported and evidenced within 6 (six) months from the date of delivery as mentioned on this certificate.

 

Note: This certificate entitles you towards a replacement only that too only if the same is in consonance to what is stated herein. This certificate shall not cover complaints against defects/damage caused by accidents and natural wear & tear. The following conditions are not embraced by this privilege:

Damage caused by:

  • Misuse of Frame/Sunglass/ lenses
  • Scratching or tarnishing caused on the frame/sunglass/ lenses
  • Accidental damages caused on the frame/sunglass/ lenses
  • Sitting on the frame/sunglass/ lenses
  • Twisting or bending of the frame/sunglass/ lenses
  • Cracking/breaking of frame/sunglass/ lenses
  • Natural dis-coloring of frame/sunglass/ lenses


Procedure to claim the benefits under this certificate:

Only in case of manufacturing defect:

Mail your claim at corporate@himalayaoptical.com or write on "Feedback" page of our website www.himalayaoptical.com , explaining the complaint, details of the purchase i.e. the location of the store purchased from; the order reference number & the date of the order.

OR

Lodge a handwritten complaint with the store manager at the store of your purchase, explaining the complaint attached with the copy of Invoice & a photocopy (Front & Back) of this certificate.

Note: Experts at Himalaya Optical alone possess the discretionary right to determine and qualify the credence of the complaint and the nature of the deficiency complained about. Stores and the staff constituting therein are not authorized to provide any service under this policy. Your lodged complaint shall be dealt directly by our 'Quality-Control’ & ‘Customer-Service’ departments in Kolkata or Delhi.
Visit www.himalayaoptical.com to get essential guide for caring your purchases.

In case of disputes:

Under no circumstance shall the liability of Himalaya Optical ever exceed more than the price paid by you for the product thus purchased. For any and every dispute concerning the sale & purchase and for anything arising from the terms and conditions herein, the matter shall fall within the exclusive jurisdiction of Kolkata courts.

The card will be issued on purchase of Frame/Sunglass worth Rs. 990 & above and for Ophthalmic Lenses only.

This card is not valid on purchase of Contact Lens, Solutions & accessories.

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